About Shipping

Delivery

Sadly, we've come to the realisation that Royal Mail was increasingly not able to offer the service we normally enjoyed. Royal Mail 1st Class rates started from £3.90 and were based on weight. As we have moved away from Royal Mail, the old rates have been discontinued.

  • Delivery will be through DPD using their Standard Next Day delivery service

  • A flat rate of £6.99 is now charged, regardless of order size - we apologise for this increase

  • Using DPD gives us better options for the remediation of lost or damaged consignments

Packaging

We make every effort to protect your orders during transit, and as such, you should expect the following:

  1. All kimchi jars and containers are surrounded by ♻️ Paper wrapping

  2. The order is placed snug in a box (or boxes)

  3. Finally, the box is sealed and labelled fragile, ready for dispatch

Dispatch

To avoid extended wait times in warm environments that increase the rate of fermentation, and thus the chance of leakage, we have had to rethink when we dispatch

  • Orders taken will be dispatched on Monday and Tuesday

  • Orders missing the Tuesday dispatch will be sent on the following Monday - we apologise for the long lead time, which may result in some orders

  • We hope that this means your order arrives safely